SHIPPING, RETURNS & REFUND POLICY

At Naior.Co Collection, we are committed to providing premium quality hair and a smooth shopping experience. Please review our policies carefully before placing your order.

PROCESSING & SHIPPING

All orders are processed within 2–5 business days. Once your order has been processed, it will be shipped using the selected shipping method at checkout.

Please note:

• Weekends and holidays are not included in processing or shipping times

• You will receive a tracking number via email once your order has been shipped

• Shipping times may vary depending on your location and carrier delays

We are not responsible for delays once the package has been handed over to the shipping carrier.

SHOP NOW, PAY LATER

We offer Shop Now, Pay Later options at checkout for your convenience. All payment plans are handled through third-party providers and must be managed directly through them.

RETURNS & EXCHANGES

Due to the nature of our products, all sales are final.

We do not accept returns or exchanges under any circumstances. This policy ensures the integrity, hygiene, and quality of our hair products.

REFUNDS

We do not offer refunds once an order has been placed.

However, in the rare case that you receive the wrong item, please contact us within 48 hours of delivery at Naior.Co@gmail.com with your order number and clear photos of the issue.

LOST OR STOLEN PACKAGES

Naior.Co Collection is not responsible for lost, stolen, or delayed packages once they have been shipped.

Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.

CONTACT

For any questions or concerns, please contact us at:
📧 Naior.Co@gmail.com